FAQ

How can I pay?

We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.

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Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff. We get your money through PayPal later.

Do I have to have a PayPal account to buy?

No, you can pay with your credit card without a PayPal account.

What is the turn-around time?

Please remember your custom piece of jewelry is created entirely by hand. I LOVE designing, creating, corresponding, packing, and shipping orders. However, because it is only me, the typical turn-around time is 7-10 days after your order is received.

What is the return policy?

Unless the mistake is mine (i.e., misspelled name), there are generally no returns or exchanges on customized orders. However, I aim to make sure you are delighted with your Prairie Bee Designs handcrafted piece so please contact me if there is any thing that I can change or do differently.

It is important to know that handstamped means that every letter is lovingly placed and stamped. That means that a machine is not producing the finished product. Because of the handstamped nature of art, there will be variations in the placement of letters, the depth of letters, and the darkness of letters. We handstampers think of this as the central charm of our pieces: there is whimsy and creativity reflected in that variation from one piece to another. And, truly, that is what makes one piece unique from all others.

Prairie Bee Designs is not responsible for lost or damaged items due to normal wear and tear of the item.

What metals are used?

I use mixed metals such as copper, brass, German silver, and upcycled aluminum in my jewelry designs. It is my goal to keep Prairie Bee Designs affordable and accessible. Upon request, I am happy to work with sterling silver. However, the price of silver fluctuates greatly so the cost of sterling silver pieces is determined by the market value of silver at the time the order is placed. I also special order sterling silver so there is a minimum of 21 days for production and turn-around.

Is this jewelry appropriate for children?

Prairie Bee Designs intends its jewelry to be sold to, and used by, adults 18 and older. If a Prairie Bee Designs creation is being purchased for a child younger than 18-years-old, it is the guardian(s) full responsibility to monitor the child's wear and use of the item. Some of the small elements included in the jewelry design are potential choking hazards and are not appropriate for children.

How do I care for my handstamped jewelry?

Metal changes color. It is the nature of metal to change its patina over time.

AVOID body sprays, perfumes, hair products, and/or household products around your customized metal pieces

DO NOT clean with cleaning polishes, liquids, or dips. This will remove the darkening of the letters in your handstamped piece.

Your jewelry should be the LAST thing you put on in the morning and the FIRST thing you take off in the evening.

If you are not wearing your personalized jewelry, you should store it in an air-tight container or a Ziplock bag.

 

Once again, thank you so much for taking time to stop by Prairie Bee Designs!